Terms and Conditions

Last updated: June 23, 2026

Please read these Terms and Conditions carefully before using our website or placing an order. By accessing or using XaeSells, you agree to be bound by these terms.

1. About Us

XaeSells is an online retail store specialising in pet tech and lifestyle products. References to "we", "us", or "our" refer to XaeSells. References to "you" or "your" refer to the customer visiting our website or placing an order.

2. Use of Our Website

By using this website, you confirm that you are at least 18 years of age. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site.

We reserve the right to restrict access to areas of our website, or indeed the entire website, at any time, at our sole discretion. You must not:

Use our website in any way that is unlawful or fraudulent
Transmit any unsolicited or unauthorised advertising or promotional material
Attempt to gain unauthorised access to our website, server, or databases
Use automated data-collection tools such as bots or scrapers without our written consent

3. Products

We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your device's display will accurately reflect the actual colours of the products.

All products are subject to availability. We reserve the right to discontinue any product at any time. We shall not be liable to you or any third party for modifying, suspending, or discontinuing any product.

4. Pricing

All prices are listed in USD and are inclusive of any applicable taxes unless otherwise stated. We reserve the right to change prices at any time without notice. The price applicable to your order is the price shown at the time you place your order.

In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price. We will notify you of this and offer a full refund.

5. Orders and Payment

When you place an order, you are making an offer to purchase a product. We reserve the right to accept or decline your order for any reason. An order is confirmed only when you receive an order confirmation email from us.

We accept the following payment methods: major credit and debit cards, and other methods available at checkout. All transactions are processed securely. We do not store your card details.

You agree to provide current, complete, and accurate purchase and account information for all orders. You agree to promptly update your account and other information so that we can complete your transactions.

6. Shipping and Delivery

We aim to dispatch orders within 1–3 business days. Estimated delivery times are provided at checkout and are indicative only. We are not responsible for delays caused by customs, postal services, or events outside our control.

Risk of loss and title for items purchased passes to you upon delivery of the items to the carrier. We are not responsible for packages lost or damaged in transit, but will work with you to resolve any issues.

7. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 30 days of delivery. Eligible items may be returned in their original, unused condition for a refund or exchange.

The following items are non-returnable:

Items marked as final sale
Items that have been used, damaged, or are not in their original packaging
Digital products or downloadable content

To initiate a return, please contact us at domenxae@gmail.com. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

8. Discount Codes and Promotions

Discount codes are valid for a single use per customer unless otherwise stated. Codes cannot be combined with other promotions and have no cash value. We reserve the right to withdraw or modify promotional offers at any time.

9. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, and software — is the property of XaeSells or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, duplicate, copy, sell, or exploit any portion of this website without our express written permission.

10. Limitation of Liability

To the fullest extent permitted by law, XaeSells shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from your use of our website or products shall not exceed the amount you paid for the relevant product(s).

11. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by this reference. Please review our Privacy Policy, which describes our practices.

13. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of the website after any changes constitutes your acceptance of the new terms.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of the United States.