Accessibility

Last updated: June 23, 2026

At XaeSells, we are committed to ensuring our website is accessible to everyone, including people with disabilities. We believe that all customers deserve equal access to our products and services.

Our Commitment

We strive to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible to people with disabilities, including those who are blind or have low vision, deaf or hard of hearing, have motor impairments, or have cognitive disabilities.

Accessibility is an ongoing effort. We regularly review and improve our website to ensure it remains inclusive and usable for all visitors.

What We're Doing

We have taken the following steps to make our website more accessible:

• Keyboard navigation: Our website can be navigated using a keyboard alone, without requiring a mouse.
• Screen reader compatibility: We use semantic HTML, ARIA labels, and descriptive alt text on images to support screen reader users.
• Colour contrast: We maintain sufficient contrast ratios between text and background colours to ensure readability.
• Resizable text: All text on our site can be resized up to 200% without loss of content or functionality.
• Focus indicators: Visible focus states are provided for all interactive elements so keyboard users can track their position on the page.
• Descriptive links: Link text is written to be meaningful when read out of context by a screen reader.
• Skip to content: A skip navigation link is provided so keyboard and screen reader users can bypass repetitive content.
• Form labels: All form inputs are associated with clear, descriptive labels.
• Error identification: Form errors are clearly identified and described to help all users correct mistakes.

Known Limitations

While we aim for full accessibility, some areas of our website may not yet meet all WCAG 2.1 Level AA criteria. We are actively working to identify and resolve these issues. Known limitations include:

• Some older product images may not have fully descriptive alternative text — we are in the process of updating these.
• Third-party content embedded on our site (such as payment providers or social media plugins) may not fully conform to our accessibility standards. We have limited control over these components, but we raise accessibility concerns with our partners.

Assistive Technologies

Our website is designed to be compatible with commonly used assistive technologies, including:

• Screen readers such as NVDA, JAWS, VoiceOver (macOS and iOS), and TalkBack (Android)
• Voice recognition software such as Dragon NaturallySpeaking
• Browser zoom and text-resize functionality
• High-contrast and dark mode display settings

We recommend using an up-to-date browser and the latest version of your assistive technology for the best experience.

Third-Party Content

Our website may include content from third-party providers such as embedded videos, maps, or payment platforms. We work with third-party providers who share our commitment to accessibility, but we cannot guarantee the accessibility of all third-party content. If you encounter an issue with third-party content, please let us know and we will do our best to provide an accessible alternative.

Feedback and Contact

We welcome feedback on the accessibility of our website. If you experience any barriers, find any content difficult to access, or have suggestions for improvement, please contact us. We aim to respond to all accessibility-related enquiries within 5 business days.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may wish to contact the relevant disability rights or consumer protection authority in your region. We are committed to resolving accessibility issues and will do our utmost to address any concerns raised.

Updates to This Policy

We review and update this Accessibility Policy periodically as we continue to improve our website. The date at the top of this page reflects when this policy was last revised.